Privacy Policy

1. Introduction and General Provisions

Ivory Peak Heating Solutions ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website at ivorypeak.cfd or use our heating oil delivery and related services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services. We encourage you to review this policy periodically, as we may update it from time to time to reflect changes in our practices or applicable laws.

This policy applies to all visitors, customers, and users of our website and services. We operate in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.

2. Information We Collect

We collect different types of information depending on how you interact with our website and services:

Personal Information

When you contact us through our website, request a quote, or use our services, we may collect personal information including your name, email address, telephone number, postal address, and delivery address. This information is necessary to provide our services and respond to your enquiries.

Technical Information

When you visit our website, we may automatically collect certain technical information about your device and browsing activity. This may include your IP address, browser type and version, operating system, referring website, pages viewed, time spent on pages, and other diagnostic data. This information helps us understand how visitors use our website and enables us to improve our online services.

Cookie Information

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website. We use essential cookies to enable basic website functionality and optional cookies to analyse website traffic and improve our services. You can manage your cookie preferences through our cookie consent banner or your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our heating oil delivery and related services
• To process and fulfil your orders and service requests
• To respond to your enquiries, comments, or concerns
• To send you service-related communications, including delivery confirmations and updates
• To comply with legal obligations and protect our legal rights
• To analyse website usage and improve our online presence
• To detect, prevent, and address technical issues or fraudulent activity

We process your personal information based on one or more of the following legal grounds: your consent, the performance of a contract with you, compliance with legal obligations, or our legitimate business interests (where these do not override your rights and freedoms).

4. Sharing of Information with Third Parties

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as delivery partners, payment processors, and IT support services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Third-Party Services and Analytics

Our website may use third-party analytics services to help us understand how visitors interact with our site. These services may collect information about your browsing behaviour using cookies and similar technologies. The information collected is generally aggregated and anonymised, meaning it cannot be used to identify you personally.

We may also display content from or link to third-party websites. These external sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

6. Data Storage and Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and regular security assessments.

Your personal information is stored on secure servers located within the United Kingdom or the European Economic Area. We retain your information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymise it.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

7. Your Rights

Under applicable data protection laws, you have certain rights regarding your personal information. These rights include:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You have the right to request that we limit how we use your personal information.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format.
• Right to Object: You have the right to object to certain types of processing, including processing for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within one month, as required by law.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

For significant changes that materially affect how we process your personal information, we will make reasonable efforts to notify you, such as by posting a prominent notice on our website or sending you an email (if we have your email address).

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

If you are not satisfied with our response to your enquiry or believe that we are processing your personal information in a manner that is not compliant with the law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.